Frequently Asked Questions

Here is a collection of the most frequently asked questions regarding using Radio Newark Marketplace. If you have any furher questions, drop us an email at XxxxxxxxxxxxXXxXxxxxXxxxx

 

Q.How do I purchase a voucher?

A. Firstly, choose the voucher you wish to purchase. Once you’ve decided, select your desired quantity (limits may apply, subject to availability) and click add to basket. Once you’ve got all of the vouchers you want, enter your basket, and click ‘checkout’. Enter your details, and your vouchers will be sent straight to your email, ready for use.

 

Q. How do I use my voucher? 

A. Each voucher, depending on the nature of what it offers, will be redeemed differently. All vouchers however will be sent to your email, which will always be the starting point in using it. The full explanation to using the voucher can be found in each respective terms and conditions and on the individual vouchers’ webpage.

 

Q. What are the terms and conditdions?

A. Each voucher has its own terms and conditions, found on each vouchers designated web page, and also found in the proof of purchase email sent to you after each time you shop with us. On top of this, the terms and conditions for the Radio Newark Marketplace can be found on the main ‘radio Newark marketplace’ page on the radio Newark website. These terms and conditions can affect when you can use the voucher,  what products/services it does/ does not apply to, and when it is valid until. Some vouchers may have far fewer terms and conditions than others, but the terms and conditions found on the radio Newark marketplace homepage apply to all vouchers at all times. 

 

Q.How long are my vouchers valid for? 

A. Each voucher will have a different amount of time before it expires, decided by the individual business and influenced by the nature of what it provides. This information can be found in the terms and conditions for each of the individual vouchers, found on the individual webpage for each voucher.

 

Q. How long will it take for my voucher to arrive?

A. As soon as the payment is confirmed, you will receive an email to notify you of this. Following this, an email should arrive containing the voucher itself.

 

Q. What do I do if my voucher doesn’t arrive?

A. If the email containing your voucher doesn’t arrive, be sure to check your junk/spam folders. If it’s not there, click the resend button found on XXXXX(MORE INFORMATION/CLARITY NEEDED)XXXXX If in the rare occurrence you still haven’t received it, drop us an email and we’ll resolve the issue and send you a new one.

 

Q. What if my payment fails?

A. If your payment fails, a reason as such should be provided. If the reason however does not make sense, or you need more help, send an email to xxxxxxxxx, and we will be in touch to help you sort out your issue .

 

Q. Can someone else use the voucher I purchase?

A. Generally, whoever purchases the voucher has to be the one to redeem it. However, this can differ from voucher to voucher, so be sure to check the individual terms and conditions for each voucher to find out more.

 

Q. Where do I go with any queries? 

A. If you have any further questions, or simply want to know more about radio Newark marketplace, drop us an email at xxxxxxxxx, and we’ll get back to you as soon as possible.